Term and Conditions

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users who are at least 18 years old or accessing with parental/guardian consent. By using our site, you confirm you meet these requirements.

1.2 Intellectual Property Rights

All content on swimaquashop.com, including text, graphics, logos, product designs, and images, is the property of TYR Store and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Product Information

2.1 Product Descriptions

We specialize in high-performance aquatic gear including:

• Competition swimwear (race suits, drag suits)
• Training equipment (harness & resistance products, home training aids)
• Swim accessories (goggles, anti-fog products, ear plugs)
• Aquatic lifestyle products (bags, clothing, hair & body products)

We make every effort to display products accurately, but colors may vary slightly due to monitor settings. Product specifications are subject to change without notice.

2.2 Product Availability

All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Ordering and Payment

3.1 Order Process

Orders placed through swimaquashop.com constitute an offer to purchase which we may accept or decline at our discretion. Order confirmation emails do not constitute acceptance.

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. You represent that your payment information is accurate and you have authorization to use the payment method.

3.3 Pricing

All prices are in USD and exclude applicable taxes and duties. We reserve the right to adjust prices at any time, though orders already placed will be honored at the price confirmed.

4. Shipping Policy

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays). You will receive tracking information via email once your order ships.

4.2 Shipping Options

We offer two shipping methods:

• Standard Shipping: $12.95 via DHL/FedEx – Delivery within 10-15 business days after dispatch
• Free Shipping: For orders over $50 via EMS – Delivery within 15-25 business days after dispatch

Delivery times are estimates and may vary based on destination. Some remote areas in Asia and other regions may experience longer transit times or may not be serviceable.

4.3 International Orders

We ship worldwide except to certain remote areas. International customers are responsible for any customs duties, taxes, or import fees that may apply.

5. Returns and Exchanges

5.1 Return Policy

We accept returns within 15 days of delivery date. To be eligible:

• Items must be in original condition with tags attached
• Items must be unworn and unused
• Original packaging should be included when possible

5.2 Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

• Ear plugs
• Opened hair & body products
• Custom or personalized items

5.3 Return Process

To initiate a return:

1. Email [email protected] with your order number, items to return, and reason
2. Our team will respond within 2 business hours with return authorization
3. Package items securely and ship using the provided label (for defective items) or your preferred carrier

5.4 Refunds

Refunds are processed within 3-5 business days after we receive and inspect the return. Original shipping costs are non-refundable unless the return is due to our error.

5.5 Exchanges

For size or style exchanges, specify your desired replacement in your return request. We’ll cover standard shipping for the replacement item.

5.6 Damaged or Defective Items

Contact us immediately at [email protected] with photos of the issue. We’ll provide a prepaid return label and expedite your replacement.

6. User Responsibilities

6.1 Account Security

If you create an account, you are responsible for maintaining the confidentiality of your account information and password.

6.2 Prohibited Conduct

You agree not to:

• Use our site for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper working of our website
• Provide false or misleading information

7. Limitation of Liability

TYR Store shall not be liable for any indirect, incidental, special, or consequential damages resulting from:

• Your use or inability to use our website
• Any products purchased through our site
• Unauthorized access to or alteration of your transmissions

Our total liability for any claim related to these terms or your use of our site shall not exceed the amount you paid for the product in question.

8. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law provisions.

9. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our site after changes constitutes acceptance of the modified terms.

10. Contact Information

For questions about these Terms and Conditions, please contact us:

TYR Store
2405 Snyder Avenue
Charlotte, US 28202
Email: [email protected]
Phone: [Insert Customer Service Number]
Hours: Monday-Friday, 8am-5pm EST