At TYR Store, we stand behind our performance swimwear and aquatic gear with the same commitment we bring to competitive swimming. If your purchase doesn’t meet your expectations, our streamlined returns process ensures you’re back in the water quickly.

Key Points at a Glance

  • 15-day return window from delivery date
  • Free returns for defective items
  • Original condition required – tags attached, unworn/unused
  • Fast refund processing within 3-5 business days
  • Exchanges available for size or style changes

Our Return Policy

We accept returns within 15 days of delivery for most items in original condition with tags attached. For hygiene reasons, the following non-returnable items include:

  • Ear Plugs (for hygiene reasons)
  • Hair & Body Products (opened containers)
  • Custom or personalized items

Step-by-Step Return Process

1. Initiate Your Return

Email our customer service team at [email protected] with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer refund or exchange

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Body:
Hello TYR Team,

I would like to request a return for my recent order #[Your Order Number].
Item(s) to return: [Product Name, Size, Color]
Reason for return: [Size issue, defective item, etc.]
I would prefer: [Refund to original payment method / Exchange for [Product Details]]

Please advise next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

2. Receive Return Authorization

Our team of former competitive swimmers will respond within 2 business hours with:

  • Return authorization number
  • Shipping instructions
  • Prepaid return label (for defective items)

3. Package Your Items

Please include:

  • Items in original condition with tags
  • Original packaging if possible
  • Copy of your order confirmation

4. Ship Your Return

Choose your preferred shipping method:

  • Standard Return: Use provided return label or ship via your preferred carrier
  • International Returns: We recommend using a trackable service (return shipping costs not covered unless item is defective)

Refund Processing

Once we receive and inspect your return:

  • Timeline: Refunds processed within 3-5 business days
  • Method: Original payment method (credit card/PayPal)
  • Notification: You’ll receive email confirmation when processed

Note: Shipping costs are non-refundable. For exchanges, we’ll cover standard shipping for the replacement item.

Exchange Process

For size exchanges or product swaps:

  1. Follow the standard return process above
  2. Specify your desired replacement item in your return request
  3. We’ll ship your new item once we receive the return

Pro Tip: Include your exchange preferences in your initial email to expedite the process.

Damaged or Defective Items

For performance gear that arrives damaged or defective:

  • Contact us immediately at [email protected]
  • Include photos of the issue
  • We’ll provide a prepaid return label and expedite your replacement

Still Have Questions?

Our team of swimming enthusiasts is ready to help:

Email: [email protected]
Phone: [Insert Customer Service Number]
Hours: Monday-Friday, 8am-5pm EST

We appreciate your trust in TYR Store for your aquatic performance needs. Just as we fine-tune every stroke in the water, we’re committed to perfecting your shopping experience on land.