Welcome to TYR Store’s FAQ section! As a premier destination for competitive swimmers, aquatic fitness enthusiasts, and water sports lovers, we’re here to ensure your shopping experience is as smooth as a perfect stroke. Below you’ll find answers to our most common questions about products, shipping, returns, and more.
About Our Products
What types of products does TYR Store specialize in?
We offer premium aquatic performance gear including:
- Competition-grade swimwear (race suits, drag suits, two-pieces)
- Performance goggles and anti-fog solutions
- Specialized training equipment (harnesses, hip rotation tools, home training aids)
- Aqua aerobics essentials
- Swim accessories (bags, ear plugs, hair & body products)
- Lifestyle apparel for swimmers
- Junior and kids’ swim gear
How do I choose the right size for swimwear?
Our sizing guides are developed by former competitive swimmers to ensure race-ready fits. We recommend:
- Measuring according to our detailed size charts
- Considering the compression level you prefer (competition suits typically fit tighter)
- Contacting our gear specialists at [email protected] for personalized advice
Ordering & Payment
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Can I change or cancel my order after placing it?
We process orders quickly to get your gear to you fast. If you need to make changes:
- Contact us immediately at [email protected]
- Changes are possible only if your order hasn’t entered processing (typically within 2 hours of ordering)
- Once shipped, you’ll need to follow our return process
Shipping & Delivery
Where do you ship to?
We proudly ship worldwide to competitive swimmers across 6 continents! Some Asian and remote regions may have restrictions on certain items.
What are my shipping options?
We offer two aquatic-performance-optimized shipping methods:
- Standard Shipping ($12.95): Premium 10-15 business day delivery via DHL/FedEx with full tracking
- Free Shipping (Orders over $50): Economical 15-25 business day delivery via EMS
How can I track my order?
Once your aquatic arsenal ships, you’ll receive an email with:
- Your unique tracking number
- Carrier contact information
- Estimated delivery window
- Customs documentation (for international orders)
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from delivery date if your gear doesn’t fit like a second skin or meet performance expectations. To initiate a return:
- Contact our gear specialists at [email protected]
- Include your order number and reason for return
- We’ll provide return instructions and authorization
Are there any items that can’t be returned?
For hygiene reasons, we cannot accept returns on:
- Ear plugs
- Opened hair & body products
- Used swimwear
International Orders
Are there additional costs for international orders?
While we ship globally, customers are responsible for:
- Any applicable duties
- Import taxes
- Customs processing fees
Why is my international delivery taking longer than estimated?
Delivery estimates exclude customs processing time which can vary significantly. Factors affecting delivery include:
- Local customs procedures
- Holiday periods
- Remote locations
- Restrictions on certain performance gear in some countries
Still have questions? Our shipping experts and former competitive swimmers are standing by to help you choose the fastest, most economical delivery option for your needs. Contact Our Gear Team
TYR Store
2405 Snyder Avenue, Charlotte, US 28202
[email protected]